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Feedback


For refund of Finnair tickets, please contact the travel agency or airline which sold you the tickets. The form for refund of tickets purchased from Finnair and additional information is available at www.finnair.com/info.

 

Please note that this feedback form can not be used to change your travel plans or for ticket refund requests.

 

Please direct any general enquiries and questions about future travel to Finnair Customer Care Center, tel. +358 (0)600 140 140 (€3.12/answered call + local network charge). The service is available 24 hours a day.


Fields marked with an asterisk (*) are mandatory

  • 1. Your feedback
  • 2. Your details
No Yes

In case your feedback concerns a particular flight or booking, please fill-in the details below.

Please fill in your booking reference. The booking reference/record locator is the six-letter reference code e.g. Z2KV23 marked on your travel itinerary/receipt or flight ticket.

e.g. HELAY12345

Login

Finnair Plus member login All Finnair Plus members have a user profile in our database. Your username is usually the same as your membership number without the AY prefix and with no spaces between the numbers.

Lost password

Email
SMS


Sending of username or password is possible only if the mobilenumber or e-mail address is updated in the profile. If your contact information has changed, please contact Finnair Plus Service Center, tel. +358 9 818 888, open Mon-Fri 7am-7pm, Sat 9am-4pm. Other times, Finnair Customer Care Center +358 600 140 140 (24h, in Finland 3,12eur/answered call + local call charge).

Lost username

Email

SMS

(e.g + 44 7948 1234567)

Sending of username or password is possible only if the mobilenumber or e-mail address is updated in the profile. If your contact information has changed, please contact Finnair Plus Service Center, tel. +358 9 818 888, open Mon-Fri 7am-7pm, Sat 9am-4pm. Other times, Finnair Customer Care Center +358 600 140 140 (24h, in Finland 3,12eur/answered call + local call charge).